Privacy Policy
Neptune Deliver (“we,” “our,” “us,” or the “App”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information may be collected when you use the Neptune Deliver application, how we use it, who we may share it with, and your rights regarding your information.
1 Information We Collect
Depending on the features you use, Neptune Deliver may collect the following information:
Account Information
- Full name
- Phone number
- Email address, when provided
- User ID
- Password associated with your account
When you choose “Continue with Google,” certain basic information provided by Google may be used to create or authenticate your account, subject to the permissions granted by the user and applicable Google policies.
Delivery Information
- Delivery address
- Information necessary to deliver your order
Order Information
- Products or services ordered
- Order details & history
- Information necessary to process and track delivery
Technical Information
Depending on the features used, certain technical information may also be collected to operate, secure, maintain, and improve the application.
2 How We Use Your Information
We may use collected information to:
- Create and manage your account
- Allow you to sign in to Neptune Deliver
- Authenticate your identity
- Process and manage your orders
- Prepare and organize deliveries
- Use your delivery address to fulfill orders
- Contact you regarding your account, orders, or delivery
- Provide customer service and support
- Maintain application security
- Prevent fraudulent or abusive use
- Improve stability, performance, and features
3 Sharing of Information
We may share only the information necessary to fulfill your order with parties involved in providing the service, including restaurants, businesses, delivery partners, or technical service providers when necessary to process or deliver your order.
We may also use third-party technical service providers required for certain application services, such as authentication, hosting, or technical infrastructure.
These service providers are authorized to process information only as necessary to provide the relevant services and are expected to take appropriate measures to protect personal information.
4 Google Sign-In
Neptune Deliver may allow you to create or access an account using Google Sign-In.
When you use this option, certain information from your Google account may be provided to Neptune Deliver depending on the permissions you grant to Google.
This information is used to create or authenticate your account and provide the features associated with your Neptune Deliver account.
5 Payments
If Neptune Deliver offers electronic payment options, payment information may be processed directly by a third-party payment provider.
When complete payment card information is processed directly by a payment provider and is not accessible to or stored by Neptune Deliver, Neptune Deliver does not retain complete payment card information.
Payment information may therefore be subject to the terms and privacy policies of the applicable payment provider.
6 Data Security
We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or unauthorized disclosure.
Passwords are intended to be protected using appropriate security mechanisms and should not be stored in a form that allows them to be directly readable.
However, no electronic transmission or storage method can guarantee absolute security.
7 Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide Neptune Deliver services
- Manage your account and orders
- Manage delivery services
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
When information is no longer necessary, it may be deleted or anonymized, subject to applicable legal requirements.
8 Account and Data Deletion
You may request deletion of your Neptune Deliver account and associated personal information.
Where the feature is available in the application, you can initiate account deletion directly from your account settings.
Certain information may be retained when necessary to comply with legal obligations, prevent fraud, resolve disputes, or meet regulatory requirements.
9 Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain processing where permitted
To exercise your rights, you may contact us using the contact information provided in the application or on our website.
10 Children
Neptune Deliver is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
11 Changes to This Privacy Policy
We may update this Privacy Policy when necessary, including when our application, services, or legal requirements change.
The latest version will be published on this page together with its effective date.
12 Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us using the contact email address provided in the application or on our website.